Platform

Three services, one install.

Routing, SLA, and on-call are separately scalable but share one tenancy model. Your help-desk sees a single webhook surface.

Rule-based assignment with versioned policies. Dry-run against last week's tickets before cutting over.

Per-plan, per-region clocks. Pause rules. Replayable from the audit log.

Rotations as code. Overrides from Slack. Zero config to add a team.