Drop-in routing
Wire webhook in, point your help-desk at the returned queue. No agent retraining, no UI swap.
Ticketing · SLA · Routing
Support infrastructure your help-desk plugs into.
Keep the tool your agents know. CustomerSupportServer handles the glue underneath — routing by product line, SLA accounting across time zones, and escalation paths your on-call team actually reads.
SLA that respects weekends
Business-calendar aware. Pauses on your holidays, resumes on the clock your customers actually keep.
On-call without the war room
Escalates to the owner, not the oldest person in the channel. Quiet unless it matters.